SC-503 theGuard! ServiceDesk Bundle Training 2

Target Group:
This course is for users, who want to implement theGuard! ServiceDesk or who recently started working with it. After installation and configuration, you will learn in the "basic part" something about the functions of theGuard! ServiceDesk which are important to know at the beginning.
In the "advanced part" you will learn details about the different functions.

Prerequisites:
Basic knowledge for IT-Service-Support.

 Contents:

Basic Part	Topic from theGuard! ServiceDesk - Bundle Training I
Advanced Part  Additional components of the theGuard! ServiceDesk	Workflows, Inventory management, Component management
ITIL service and support with the theGuard! ServiceDesk	Incident management, Problem management, Change management

Course Aims: Installation and implementation of theGuard! ServiceDesk Software. In this course you will learn details about the different functions of theGuard! ServiceDesk, which are important to know at the beginning. Practical experiences can be made with the client network.

 

Max number of participants:	5
Duration:	5 days
Course language:	English

Please Note: The course is held at the customer's site and using the customer's infrastructure.

 

 Total Course Fee: €7800 plus travel and other expenses and VAT

 Dates:

on request

Have questions about theGuard! Software Trainings?   Contact REALTECH Or call us: +49(6227)837 0

Brochure Flyer ServiceDesk Bundle Training 2 SC-503