In keeping with ITIL V3 recommendations, the objective of IT service continuity management is to provide efficient disaster recovery plans for IT infrastructures and IT services. The main goal is to keep the business running and to allow IT service providers to continue to deliver the services specified in their service level agreements. IT service continuity management often supports higher-level business continuity management processes.
The importance of IT service continuity management increases along with the extent to which business processes rely on IT services and is therefore becoming an ever more important part of IT operations.

theGuard! products like theGuard! Business Service Manager support your IT service continuity management with their high level of automation. Based on real-time data, it gives you up-to-the-minute status information on your IT services. Are redundant connections still available or do your backup servers still have the capacity that is needed to ensure the continuity of operations in case of disaster? Having the answers to these questions will allow you to determine at all times whether you have the resources needed to ensure IT service delivery if disaster strikes.
In addition to its monitoring activities, theGuard! also provides its own failover concepts. This ensures the continuity of your IT service management in case of disaster. The options here range from a simple redundancy concept to a multi-site configuration.